Each product clearly lists its materials in the product description. We ensure that all metals meet proper material standards and specifications, so the tools offer reliable strength, durability, and long-term performance.

Our products are designed for everyday carry. They are suitable for daily use, urban life, travel, light outdoor activities, and as reliable backup tools when you need them.

Yes. Please leave a note at checkout if you would like gift packaging. Due to international air shipping, we will package the item as securely as possible. However, for gifting purposes, we recommend inspecting the packaging after delivery.

Lazy Clap is an everyday carry brand focused on practical tools and clean design. “Lazy” stands for reducing unnecessary effort, while “Clap” represents respect for ideas and tools that truly work. We believe good EDC should work effortlessly and earn its place in your daily carry.

Customs procedures vary by country, so we can’t give a one-size-fits-all answer. That said, we’ve successfully shipped to over 80 countries and have not encountered customs holds in the vast majority of cases. If any issue arises, we’ll do our best to assist you.

We will notify you via email once your order has been shipped.

We carefully pack each item to minimize breakage. If your order arrives damaged, email us within 3 days with photos of the item and packaging. We’ll make it right.

Most orders arrive within 5–10 business days. As of March 2025, our average delivery time is 7 business days.

We ship from our international warehouses in Hong Kong or London, using the most efficient route based on your order.

Yes, we ship worldwide with tracking. Most orders are dispatched within 2–4 business days. Shipping time varies depending on destination.

Yes, you can update your delivery address within 8 hours of placing your order by emailing us at friends@tibetecho.com

If no one is home If the courier cannot find a safe place to leave the package If you have not paid customs duties (applicable to international orders) causing the package to be returned to us, we will issue a refund for the items. Please note that shipping costs are non-refundable. If you still want the items, you will need to place a new order.

We carefully package and thoroughly inspect all items before shipping to avoid product defects. If you receive a defective item, please email Friends@tibetecho.com within 24 hours of receiving the product, providing your order number, a description of the issue, and photos of the defect and the entire product. We will respond with a solution as soon as possible. We will not address defect issues if they are reported more than 24 hours after receiving the product.

Please email your order number, detailed information on how to handle the item, and the reason for the return to Friends@lazyclap.com within 30 days of receiving the product. Once we receive your email, we will process it and respond as soon as possible. Returns will not be accepted if the product has been received for more than 30 days. Returned items must be in their original, saleable, unworn, and undamaged packaging. If your item is damaged or shows signs of use, we cannot accept the return. Personalized products are custom-made for you and cannot be returned. Your shipping costs are non-refundable. Refunds will be processed using the same payment method as the original order.

We don’t charge any return fees, but you will need to cover the cost of shipping the item back to us. Please note that due to the nature of the item, we do not accept returns shipped via sea freight.

Refunds are issued to your original payment method. Processing time depends on your payment provider—typically 3-5 business days. In some cases, it may take longer if your refund falls within the provider’s billing cycle.

We will notify you via the email address you used when placing your order. Please note that this email address, along with the phone number you provided for delivery, will serve as our main channels of communication. To protect the security of your account, if you contact us using a different email address, we will verify it against the one associated with your order.

Yes, absolutely—sale items can be returned just like regular items, as long as they meet our return policy conditions.

If your order is confirmed lost in transit, we’ll offer either a full refund or a free replacement—whichever you prefer. However, please note that if a package is marked as “delivered” but goes missing after delivery (e.g., from your doorstep), we may not be able to cover the loss under shipping policies. In such cases, we recommend contacting your local courier and checking with neighbors.

Yes. All sales tax and import duties are included in the price. You won’t pay anything extra upon delivery—except in countries with complex customs policies (such as India), where additional charges may apply at clearance. These fees, if any, are the buyer’s responsibility.

Feel free to email us at friends@lazyclap.com — we’re happy to help.

Yes, you can reach us via iMessage and WhatsApp at +44 7731 746646. However, email is usually the fastest way to get a response.