Delivery Terms & Conditions

Last Updated: February 23, 2025

1.1 Non-Customized Product Logistics

For orders of non-customized EDC products stored in our UK warehouses, we will dispatch within 5 business days after receiving your order.
Delivery time for most UK regions is 4–8 business days after dispatch.
For remote or offshore areas within the UK, please allow an additional 2 days for delivery.

For international orders, products will ship from our partner warehouses outside the UK.
Due to customs procedures and the distance to destination countries, delivery times may vary.
Please refer to the product page for specific estimated delivery timelines.

1.2 Customized Product Logistics

For customized or made-to-order EDC items, estimated delivery time will depend on your customization requirements and production schedule.
Please refer to the product description for approximate lead time, or contact our support team at friends@lazyclap.com for a more detailed timeline.

1.3 Warehouse Locations and Logistics Impact

Our EDC gear is stored and fulfilled from multiple warehouses worldwide.
Depending on the product and your location, shipments may pass through different customs processes, which can extend delivery time.
You can find detailed regional delivery information in the Estimated Delivery Time section on each product page.

1.4 Combined Orders

If your order includes items from different warehouses or production cycles, they may be shipped separately in multiple packages.
We’ll provide tracking information for each parcel once dispatched.

1.5 Shipping Fee Promotions

To thank our customers and accommodate logistics operations, LazyClap occasionally runs free shipping or discounted shipping promotions.
These will be clearly announced on the website.
During promotion periods, shipping costs will follow the amount displayed at checkout.
If you encounter any issues, please contact friends@lazyclap.com, and our team will assist you promptly.

Returns Policy

We offer a 30-day return policy, meaning you may request a return within 30 days of receiving your item.

Due to the nature of EDC products—such as tools, pens, and lights—we can only accept returns for unused and unopened items.
Returned goods must remain in their original condition, including tags, packaging, and protective wrapping.
You must also provide a receipt or proof of purchase.

To initiate a return, please email friends@lazyclap.com within 30 days of receiving your product, including your order number, details of the item, and reason for return.
We will reply with instructions and process your request as soon as possible.
We cannot accept returns reported more than 30 days after delivery.

Customized or made-to-order products cannot be returned or exchanged.
Shipping costs are non-refundable, and refunds will be issued to the original payment method only.

If your return request is accepted, we’ll email you a return shipping label and detailed return instructions.
Please do not send items back without contacting us first, as such packages will not be accepted.

Exchanges Policy

Due to the precision manufacturing and limited nature of our EDC items, we do not offer direct exchanges.
If you wish to receive a different item, please place a new order once your return is approved.

Product Defects

All LazyClap products undergo strict inspection and quality checks before shipping.
However, slight variations in finish, surface texture, or packaging condition may occur due to the nature of machining and metal materials.
Minor dents or scratches on packaging do not qualify as product defects.

If you receive a defective or malfunctioning product, please contact friends@lazyclap.com within 24 hours of receiving it.
Include your order number, a description of the issue, and photos showing the defect and the entire item.
We’ll review your case and provide a solution promptly.

Defect reports submitted after 24 hours of delivery will not be eligible for service.

Force Majeure

In rare cases, your delivery may be affected by force majeure events such as natural disasters, wars, strikes, customs delays, or other unforeseen circumstances.
We will make every effort to resolve the issue and keep you updated on your order status, but LazyClap is not liable for delays or losses caused by such uncontrollable events.

Duties & Taxes

For most international orders, our prices include all sales taxes and import duties, so you won’t need to pay additional fees when your package arrives — everything is taken care of before shipment.

In short: No customs charges — your order is delivered straight to your door, fully cleared and duty-paid.

However, for orders shipped to certain regions with stricter import regulations, such as Russia, Ukraine, India, Brazil, Chile, Peru, South Africa, Thailand、Israel, and some Middle Eastern areas, you may still be required to pay import duties/taxes and complete customs procedures yourself.

We do not collect or control any duties or taxes in these cases and cannot predict the amount charged by your local customs authority. By placing an international order to a country not eligible for tax/duty inclusion, you acknowledge and agree that any such fees are your responsibility, and you may be required to cooperate with customs as needed.

Important Notice

If a package is delayed, returned, or destroyed due to the recipient’s failure to pay import duties/taxes or complete customs clearance, no refund will be issued.
Please ensure you are familiar with your country’s import policies before placing an order.